HP Color Laserjet Pro MFP M281cdw - Scanned documents are crooked

[ChrisRocks]

The document feeder on my MFP pulls the paper in crooked.  When I use the flatbed the document is aligned.  It has been this way since the Printer was purchased.  I have used multiple computers all with the same result.  Please advise.

OS Win10 64 bit 1809 17736.1098

Firmware date code 20190419

Service ID 10080

SN vnbnl6x4bn

Network Connection - Hardwired ethernet

[asmita6658]

Hi @ChrisRocks

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

To better assist you - Are you experiencing this issue while making a copy as well? 

Let's try these steps -

1.) Take out the cartridges.

2.) Unplug the power cord from the printer & wall.

3.) Wait for 30 seconds. 

4.) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5.) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try cleaning the ADF rollers and the separator pad - 

1.) Remove the original document from the ADF.

2.) Press the Power button to turn off the printer.

3.) Disconnect the power cord from the rear of the printer.

4.) Open the ADF cover.

5.) Find the paper pick rollers and the separator pad inside the ADF.

6.) Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

7.) Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

8.) Leave the ADF cover open for 2 minutes to allow the paper pick rollers and separator pad to dry.

9.) Close the ADF cover.

10.) Reload the original document print side up in the document feeder tray.

11.) Slide in the paper width guides until they are snug against the paper.

12.) Do not push the paper width guides in so far that they bend the paper.

13.) Reconnect the power cord to the rear of the printer.

14.) Press the Power button to turn on the printer. 

Hope this helps! Keep me posted. 

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