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‎02-20-2020 11:57 AM

HP Recommended
Product: Laserjet Pro M252dw
Operating System: Microsoft Windows 10 (64-bit)

When I use the Home, Service, Cleaning Mode in the HP Device Toolbox Utility - HP Color Laserjet Pro M252dw, and Click on the 'Start' button shown, then after I put a clean sheet of A4 in the Tray 1 slot, the paper feeds through slowly advancing until it finishes, but nothing is printed on the sheet (it's blank and clean).

 

Is this normal? I've never tried it before.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2020 12:08 PM

HP Recommended

This is perfectly normal, a cleaning mode should eject a blank page with no printout.

 

Please print and attach a printer status report, if there is any personal information on the printer report, such as the printer’s serial number, please delete it from the picture before posting publicly.


Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1

‎02-20-2020 12:08 PM

HP Recommended

This is perfectly normal, a cleaning mode should eject a blank page with no printout.

 

Please print and attach a printer status report, if there is any personal information on the printer report, such as the printer’s serial number, please delete it from the picture before posting publicly.


Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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