• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-09-2019 02:40 PM

HP Recommended
Product: HP LaserJet Enterprise M604
Operating System: Microsoft Windows 7 (32-bit)

I had to preform a factory reset on my printer after changing out the network card and now when I try to go to the IP address that I gave my printer in my DHCP it will not take me to the HP Embedded Web Server page.  I know it works because I can ping the IP and I can print to the tcp/ip port that I set it up with and both work fine but when I enter the IP address into Internet Exploryer it says this page can't be displayed.

2 REPLIES 2

‎04-09-2019 05:00 PM

HP Recommended

Is the IP address you print to the same that shows on the config page. HP drivers often configure automatically configure to print to host name or a windows WSD port which is worse. I have had cases where the EWS will not open but cold reset usually fixes it or go into pre-boot menu and format harddrive and download current firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎04-11-2019 06:41 AM

HP Recommended

Yes the IP address is the same.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.