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after a firmware update on my M506 I get the following error "Error 99.39.67 emmc not bootable " I tried to reinstall the firmware but under the admin/download options it doesn't see the usb drive connected to the printer.
1 ACCEPTED SOLUTION
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HP Recommended
Instructions provided by Alex are excellent. I will add 2 notes:
1- we have found some keys simply are not compatible, so if one does not work try a different one.
2- the emmc May be dead and require replacement.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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Hi Bilcare1389,
1) Turn off the printer and unplug it from power
2) Remove the formatter cover and reseat the eMMC little board
3) Format a USB thumbdrive in FAT32 format. Download the correct and latest version of firmware from HP official page on the root directory of the USB thumbdrive
4) Turn on the printer and press any key when you see this error to go in the pre-boot menu
5) Go to Administrator -> Manage Disk -> Boot Device -> Erase/Unlock
6) Insert your USB thumbdrive with firmware into the easy access usb port of the printer
6) Go back to Administrator -> Download -> USB Thumbdrive -> select the firmware file and press OK
7) After the installation finishes successfully go back and select Continue
😎 Let the printer boot, it may take several minutes
I hope this may help,
Cheers!
HP Recommended
Instructions provided by Alex are excellent. I will add 2 notes:
1- we have found some keys simply are not compatible, so if one does not work try a different one.
2- the emmc May be dead and require replacement.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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