• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-27-2021 09:43 AM

HP Recommended
Product: 3600n
Operating System: Microsoft Windows 10 (64-bit)

HP Laser Jet Color 3600n - Bad Duplexer Connection.  Recently replaced the Right Lever Lock Slide [RC1-6643-000CN] and everything went back as I hoped.  Wires were labeled and took pictures prior to de-assembly. So now I'm getting "Bad Duplexer Connection" which is strange cause I have a "Simplex Model" unit. I rechecked my wire jumper connections and have run out of clues. The printer was working originally and the feeder were all turning, but the lever was broken and not opening the front of the toners, siding down.  Powered on/off several times and checked the Menu setting with no avail.

 

Any help / suggestions would be greatly appreciated.

Pete

Category:
1 REPLY 1

‎02-27-2021 11:21 AM

HP Recommended

Connector J850 is where the duplex board connects to the main board. If you accidently plugged a connector in there that would cause the error. Only other listed cause for this error is a bad duplex PCA but if you have a simplex model that would not apply.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.