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Featherstone
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Message 1 of 2
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HP Laser Jet Pro won't print PDF from Mac

Laser Jet Pro MFP M281mfd
macOS 10.15 Catalina

I can not print pdf-

I have a new Mac Laptop with Catalina OS and an HP Laser Jet M281MFD. This computer, another Mac, an HP computer and HP Laser Printer are all connected to Wi-fi.

When I try to print PDF attachments from emails on the Mac Laptop, the printer starts and stops without giving an error message or showing any documents in the print queue.  

I have restarted all devices with no results.  What am I overlooking?  

 

Screen Shot 2020-01-19 at 11.30.42 AM.png

 Here is a screenshot for reference.

 

Other documents print without any problem (IE: Word, Excel, Email messages, Reports from Quickbooks, etc.)

 

Thank you in advance for your help

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP Laser Jet Pro won't print PDF from Mac

Hi @Featherstone

Welcome to the HP Support Community. I'd be happy to assist you. This looks like an application-specific issue as other documents are printing fine.

 

Try updating Adobe Reader

Refer to this document to know how.

 

Alternatively, try printing the PDF file as an image. Click here to know how.

 

If the issue persists, reinstall the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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