01-19-2020 10:49 AM
I can not print pdf-
I have a new Mac Laptop with Catalina OS and an HP Laser Jet M281MFD. This computer, another Mac, an HP computer and HP Laser Printer are all connected to Wi-fi.
When I try to print PDF attachments from emails on the Mac Laptop, the printer starts and stops without giving an error message or showing any documents in the print queue.
I have restarted all devices with no results. What am I overlooking?
Here is a screenshot for reference.
Other documents print without any problem (IE: Word, Excel, Email messages, Reports from Quickbooks, etc.)
Thank you in advance for your help
01-21-2020 12:39 PM
Welcome to the HP Support Community. I'd be happy to assist you. This looks like an application-specific issue as other documents are printing fine.
Try updating Adobe Reader
Refer to this document to know how.
Alternatively, try printing the PDF file as an image. Click here to know how.
If the issue persists, reinstall the app.
Hope this helps! Keep me posted.
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