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‎11-20-2019 03:18 PM

HP Recommended
Product: LaserJet 500 Color MFP M575

HP LaserJet Enterprise 500 Color MFP M575 formatter board:  I just purchased a new formatter board for a HP LaserJet Enterprise 500 Color MFP M575. The network connection on the previous board went bad and  it seemed like a simple fix to swap out the boards.  However, when I switched out the harddrive and placed in the new board, the control panel no longer worked and sounded like it was continuously trying to "warm up".  Is a process I need to accomplish before the install of the new formatter board?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2019 10:32 AM

HP Recommended

Here is a guide to the installation, different product but identical steps.

 

https://support.hp.com/si-en/document/c04416719

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎11-20-2019 05:08 PM

HP Recommended

There is no specific thing you need to do when replacing the board you will have to marry the arrive to the formatter, but the screen should be on and you should get a 99.xx.xx error telling you the harddrive is unknown.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-21-2019 09:51 AM

HP Recommended

I ordered the formatter board because I thought it was going to be an in and out fix (swapping the hard drive) and then reconfiguring. Could you advise me on how to marry the arrive to the formatter?

Thanks in advance!

‎11-21-2019 10:32 AM

HP Recommended

Here is a guide to the installation, different product but identical steps.

 

https://support.hp.com/si-en/document/c04416719

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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