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‎11-19-2019 04:51 AM - edited ‎11-19-2019 05:31 AM

HP Recommended
Product: Compaq PC
Operating System: Microsoft Windows 7 (64-bit)

I have HP Laserjet M1136 MFP printer in the display 0.0 as shown in the image.  The error is persisting for more than 2 days and i couldn't scan and print. What is the reason for this and Pls tell the solution for this.

adcf4bd7-6a63-4d40-be35-45ed418c34d7.jpg

 

Thanking you

3 REPLIES 3

‎11-19-2019 02:59 PM

HP Recommended

@Yokesh716, Welcome to HP Support Community!

 

I understand you are unable to print, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

‎11-21-2019 09:36 PM

HP Recommended

The problem is not solved.  Please give some other solution.

 

Thanking you

‎11-22-2019 08:27 PM

HP Recommended

@Yokesh716

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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