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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-01-2019 03:26 PM

HP Recommended
Product: HP LaserJet Pro M402n
Operating System: Microsoft Windows 10 (64-bit)

We have had this printer on our network for a couple years now but on Monday I was unable to print to it.  There were no changes done to my computer since I was printing on Friday, though it is always possible there was a Windows update over the weekend, and our other workstation is still able to print.  I have rebooted my computer, still couldn't print.  I tried deleting the printer driver, rebooting my computer, and adding printer.  Now I can print to it, but I did not realize until I did a check run on preprinted paper that the pages are coming out face down but bottom of the page (feet) first.  It normally prints face down, top of the page (head) coming out first.  This is happening whether I use Quickbooks for the checks, MS Word for letterhead, and even the test page prints upside down, but when the other workstation prints from their computer, it prints out the way regular as it always has in the past for me too.  I tried turning off the printer and rebooting my computer again.  I Googled fixes/suggestions and the most common is to check box for rotate 180, which makes sense, but unfortunately does nothing.  We also tried comparing print settings between the two workstations for a discrepancy that might give us a clue but we could not find anything different.  I think I should throw away my computer and get a new one, right?   If you do not have a fix, maybe you could give me ideas for suggesting that to the boss?

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