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- HP Community
- Printers
- LaserJet Printing
- HP LaserJet P1005 won't install

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05-07-2020 10:03 AM
Hi ShlomiL,
First of all, thanks for your speedy reply,
Yes my Windows 10 version is in English, and i'm in Canada
I followed the steps you told me to but when it's installing the driver it doesn't reach the 1/4 mark and closes, so the computer can't find the drivers when plugging in the printer.
Also, when I checked my downloads folder, the link you sent was one I had already tried, so maybe you have something else that could work ?
I've also tried to completely remove the printer files from the pc from "device manger', "printer and scanners", and in the "File Explorer", but every time I plug it back in to try again the computer recognizes it as an "OTHER DEVICES" so the problem continues.
Thanks again for your help, its very appreciated.
05-07-2020 10:52 AM
You're much welcome @Glesserman.
Browse to C: and locate the HPLJP1000_P1500_Series.log file.
Please attach the file via a Private Message and share it with me.
Cheers,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
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