• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎06-20-2021 09:16 AM

HP Recommended
Product: HP LaserJet P1006
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem with this post : 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-LaserJet-P1006-Driver-installation-o...

 

I'm having troubles installing drivers for HP LaserJet P1006 on mynew desktop.

When I download and start installing the recommended basic driver for my PC, the installation status goes to the "Preinstalling the driver files ..." stage, then it switches briefly to "Copying files to the hard drive" and back to "Preinstalling the driver files" a few times, and then the installator just quits with no error message.

 

If possible, i would like to provide the HPLJP1000_P1500_Series.log file for you to check with the problems. Much appreciate for your help.

 

Category:
5 REPLIES 5

‎06-20-2021 10:30 AM

HP Recommended

Hi @kevin910162,

Please clarify your operating system language, as well as the exact filename used to install the printer.

 

This is likely due to using an installation source not intended for your PC's language, providing above information first should likely help getting the problem resolved.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-20-2021 10:36 AM - edited ‎06-20-2021 10:37 AM

HP Recommended

@ShlomiL

My operating system is Windows 10 professional 64 bit with language : Traditional Chinese

The filename I used for installation is ljP1000_P1500-HB-pnp-win64-en.exe downloaded from the HP  Official Website

 

My Issue is exactly the same with this post

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-LaserJet-P1006-Driver-installation-o...

 

Thanks for your help!

 

Was this reply helpful? Yes No

‎06-20-2021 10:52 AM

HP Recommended

You're much welcome @kevin910162 

 

Please try installing the printer using below link and let me know of any change:

https://h30318.www3.hp.com/pub/softlib/software12/COL21058/bi-55384-8/ljP1000_P1500-HB-pnp-win64-sc....

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-20-2021 10:56 AM - edited ‎06-20-2021 10:58 AM

HP Recommended

The results remain the same.

Still no error message and fail the installation. 

I found out that it create a loop directory in the Program Files Folders.

For example :  Program Files/HP/HP LaserJet P1000_P1500 Series/HP/HP LaserJet P1000_P1500 Series/HP...............

Maybe it will help

Was this reply helpful? Yes No

‎06-20-2021 10:59 AM

HP Recommended

Thanks for clarifying.

 

I've asked the moderators to allow Private Messaging access.

As soon as it will be allowed, please privately share the log file with me.

 

Private messaging can be accessed in here, as soon as you'll be granted with permissions to access a such.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->