HP LaserJet Pro 400 M401a - unexpected paper size in tray 2

[wanka]

i check selenois pick up paper tray 2,change rolls pick up tray 2, set up paper A4 or letter in referents drivers printer. but this problems is not resolves. i think this errors by sensor check paper but i still not  find out where and which. 

please supports for me to fix this.

thank you hP supports FORUMS.

[LAVANYA1]

hello,

as is see, ur printer has paper pick up issue from the tray 2, as i see you have done the drivers settings, i would suggest you to do the printer setting aswel

so basically what u have to do is

goto settings>system setup>paper setup> tray 2- A4 plain- apply the changes

once done - please print a internal report

gotosettings>reports>demo page- from tray 2

  please let me know- the error msg if any, and make sure u use the a4 plain paper to print 🙂

I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!