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- HP Community
- Printers
- LaserJet Printing
- HP LaserJet Pro M102w will not install

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07-12-2019 02:22 PM
My Laserjet Pro M102w is connected directly into my PC via the USB cable and I do not use the bluetooth wireless printing feature at all. The bluetooth blue light is off and the power light flashes all the time, even with the PC turned off, and when I return sometime later and attempt to print I get a "printer offline" message and I have to shut the printer down and restart it every time. So frustrating.
I need the printer to "wake "up" whenever I turn on my PC.
Help please
07-15-2019 06:05 PM
Welcome to HP support community.
Did you try connecting the printer to different USB port?
Meanwhile:
Run our HP Print and Scan Doctor diagnostic tool to automatically resolve printer offline and other printing issues. This tool for Windows will detect, diagnose and fix problems fast! :- Click here
Perform root level uninstalltion to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature driver
Click here to download the driver.
(Note: Don't connect the USB cable in until prompted during the install.)
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee