HP LaserJet Pro M12a driver is not installed

[Chaiton]

HP LaserJet Pro M12a 

driver is not installed .

downloaded hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed he is unpacking and end.Nothing

The system does not see the printer

[Raj1788]

@Chaiton

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected(USB or Wireless)

Make sure the printer and the computer are connected to the same network.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m11-m13-printer-series/93... to download and install the HP LaserJet Pro M12 Series Full Software and Drivers.

Check if this helps you out!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)