HP LaserJet Pro M12w power on problem

[guntupalli7]

Hello,

I have been facing issues with my printer recently. When I turn the printer on, it makes a starting sound for 1 second with the green light and stops suddenly. I have tried multiple times and it didn't work. Pulled the power cable out and restarted, still the same.

For now, the only fix I came up with is to open the printer and remove the cartridge, then press the start button. It gives the orange error light and when the cartridge is installed, it works. Not every time, but most of the time.

Is there a fix for this?

Thank you 

[Echo_Lake · Accepted solution]

@guntupalli7
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's update printer firmware from here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m11-m13-printer-series/93... and also check for jams inside the printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.