HP LaserJet Pro M1536dnf Multifunction Printer prints one copy and says paperjam when there is none

[jdpotter]

my  HP LaserJet Pro M1536dnf Multifunction Printer only will print one copy of anything and says jam in cartridge area. There is no jam.. i open the door and close it and it is fine for one more prnt... I have put in a new cartridge and everything i can thing of including updating firmware and reseting power.. same thing every time.. please help.

[MKazi]

@jdpotter

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP LaserJet Pro M1536dnf Multifunction Printer and it displays a false paper jam error I appreciate the steps you have performed and have certainly done a good job. I'll be glad to assist you with this case.

During my research, I found that the following firmware updates are available for your HP printer: (Source: http://hp.care/2qLlrqc)

1. HP LaserJet Firmware Update Utility.
2. HP LaserJet Series printers Formatter Firmware RFU download files.
3. Web Jetadmin Firmware.

Please ensure that the first firmware update was attempted. Once the firmware is installed, the printer needs to be restarted.

In case the problem persists then let us reset the printer. Resetting the printer will restore the printer to its original factory condition. A private message has been sent to you with the reset instructions.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know the outcome. 

Good luck! 🙂

[jdpotter]

did ll that and still does the same. I have a feeling i will need to find a HP repair shop. Prints great.. but one sheet and says jam , open cover and close and its good for one moe sheet..

[MKazi · Accepted solution]

@jdpotter

Glad to have you back.

I truly appreciate your efforts and your patience. 

The evidence points towards a hardware issue with the printer. You may contact our HP phone support team to check the available service options for your printer. 

Do not hesitate to let me know if you have any questions.

All the best! 🙂