HP LaserJet Pro M402dw Cannot Connect to Wireless With Domain Credential Setup Information

[ArmadaT]

We just purchased HP LaserJet Pro M402dw printers for our wireless devices.  The wireless is password protected and you need to log in with your domain credentials.  When setting up the wireless printer and configuring the Authentication section, it asks for the Username and Password.  This is were we would enter domain/username.  The printer's authentication does not like the domain/ prior to the username.  How do we get the domain credentials entered if we cannot use:  domain/username?  I have also tried to enter our domain name in the Server ID field of the Authentication area with no success.

[DavidSMP]

hI @ArmadaT,

Thanks for stopping by the HP Support Forums! 🙂 Good day. Hope you are doing well. 🙂 I understand that  the printer is asking for  password credentials on  a wireless network. It will be a genuine pleasure to assist you here. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 Excellent research, troubleshooting  and diagnosis were done before posting your query. Kudos to you for that. 🙂

Please visit these links for a complete  NVRAM reset.

Please note that it will reset the printer to factory defaults.

Link 1: http://h30434.www3.hp.com/t5/LaserJet-Printing/Cold-Reset-LaserJet-400-M401/td-p/5073705

Link 2: https://www.youtube.com/watch?v=lHoFC8W4KXw

Link 3 to solve wireless connection problems: http://support.hp.com/za-en/product/HP-LaserJet-Pro-M400-series/7458626/model/7458634/document/c0325...

The second link is a YouTube link. Please do not click on any ads, links, images or downloads  anywhere as these are third party links.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

[ArmadaT]

Resetting the printer to factory defaults is not going to help this issue.  We purchased 25 of these wireless printers.  Our students login to the the wireless with a domain and then their credentials.  The wireless printer must be in the same wireless domain as the students.  However, there is no way to enter to domain name with the wireless credentials.  I have plugged the printer in to a network drop and went to the webpage to set up the wireless.  I have picked the correct wireless that I want the printer to join, however, it will not take a logon credential of domain/username.  This is how our students log on to our wireless using the name of our domain with a slash and then their username.  The printer does not like the domain/ prior to the username.  So the problem still exists in trying to join these printers to our domain.  I don't want to leave them plugged in to the network, I need to have them used wireless by students using Chromebooks which are joined to the districts student wireless network.  Again, our student wireless requires the user to login as:  domain/username

[DavidSMP · Accepted solution]

Hi @ArmadaT,

Thanks for your quick response. I reviewed the post.

I will need more information regarding this to assist you  better.

• Do you have any special characters in the domain name or SSID?
• Did you get any error message while typing the SSID out?
• Have you tried with a different domain name? 
• It may be possible that the printer may not be accepting special characters for domain names.
• Please try a simple and small domain name and check.

Please keep me posted as to what happened.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

[ArmadaT]

Apparently the HP Wireless printers do not recognize the domain credentials.  It doesn't like the special "/" character that is needed to use the domain along with the user ID.  It can't authenticate these credentials.  Since the HP wireless printers do not like the PEAP authentication, I had to have my wireless vendor create a seperate SSID for the printers to join the student wireless.  Thanks for your assistance, but since HP printers don't like the security credentials, we had to look for another sollution for these 25 printers to be used in our school with our students.  

[DavidSMP]

Hi @ArmadaT,

I am glad that you've been able to figure it i]out. Like I said for security reasons the HP printer may not accept special characters.

Please keep me posted as to what happened.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  

Take care now and have a splendid week ahead. 

Happy holidays to you and your family  Take care.