HP LaserJet Pro MFP M225dw - Printer stuck at initializing screen

[YuiC]

Could you let me know how to fix this issue.  I tried and tried, nothing is working for me.  Thank you

[Raj1788]

@YuiC

Welcome to the HP Community

Could you please help me with the exact model name or the product number or the printer?

Keep me posted.

Have a great day!

Cheers:)

[YuiC]

HP LaserJet Pro MFP M225dw -

[Raj1788]

@YuiC

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, let's try performing an NVRAM reset on the printer.

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)