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‎01-21-2019 07:00 PM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 10 (64-bit)

The printer stuck at initialization screen. 

I have tried as follows:

- Firmware updated on HP LaserJet Printers 

- Hard reset; and

- Cold reset.

Still not working, the printer was under "Permanent Storage Init" -->"initializing"screen.  Then, it was stuck at "Initializing" again.  Tried few times, unplug power and turn on the printer.  Still not working.

I couldn't install the newer verison of printer drive on my PC due to have to connect my pc and printer (after firmware updated). It kept no connection between printer and pc although both were connected with USB and turned on.

Would you please help?  Many thanks!

 

 

5 people had the same question
2 REPLIES 2

‎01-23-2019 05:39 PM

HP Recommended

@ACC8

Welcome to the HP Support Community

 

Appreciate all your time and efforts. Let's try resetting the printer.

 

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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‎09-19-2019 01:42 PM

HP Recommended

I have never gotten any solution for this problem.  

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