HP LaserJet Pro MFP M225dw Stuck Initializing

[austinjs]

Read message board and tried the following steps.

1. Performed a hard reset.
a. Unplugged the power cable from the printer and wall outlet for 60 seconds.
b. Reconnected the power cable to the printer and wall outlet.
c. Issue remains.

2. Performed a power drain
a. Disconnected the power cord from the back of the printer, power button pressed for 30 seconds with the switch in ON position for 30 seconds.
b. Reconnected the power chord.
c. Issue remains.

3. What other options do you recommend?

[praveenbv]

Hi@austinjs, Welcome to the HP Support Community!

I see that you are having some issues with an initializing loop on your Laserjet M225dw Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. Remove the toner cartridge from the printer.
2. While the toner is removed, remove the power cable from the back of the printer for one minute.
3. When the printer asks to insert the cartridge, place the cartridge in the printer.

Please let me know if this clears the error. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[Stuck_Initial]

Hello,

I have done hours and hours of research on the problem.

I have tried all the solutions provided and whenever I get "Permanent Storage Initialization" to work the printer stays on for a while and then somehow goes back to being stuck on on the "Initializing Screen".  

This has been happening for months. I am using the lasted "firmware update" date code - "20210107"

Windows 10 Pro 64-bit - Build code 20H2

I have tried:

1. Restore Defaults Option,

2. NVRAM Reset,

3. Advanced NVRAM Reset

4. Permanent Storage Initialization

5. New Genuine HP 83A Toner

Nothing seems to work. I have read where private messages about a factory rest method is being issued to individuals to try.

However, I rarely see the customer return to the forum to say whether or not the secret/private method works.

I am completely tired and completely frustrated with this product. 

Can you please offer a solution that works. It is obvious that the issue affecting this product is code/programming/firmware related. 

Looking forward to your response.

Regards,

HP problems M225 stuck initializing

[praveenbv]

@Stuck_Initial,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Stuck_Initial]

Hello,

I don't have a computer problem.

I have HP LaserJet Pro MFP M225dw "stuck initializing" issue. Can you kindly advise on a solution for this prominent problem owners of this printer have been and currently continue to experience.

Regards,