02-11-2020 11:55 PM - last edited on 02-12-2020 06:44 AM by kevin-t
Printer: HP LaserJet Pro MFP M428fdn
Serial: [Personal Information Removed]
Formatter serial: [Personal Information Removed]
Service code: [Personal Information Removed]
Auto document provider: installed (sorry for my English :))
So, HP LaserJet Pro MFP M428fdn connected by lan, sometimes hangs and don't printing.
When we bought it, I tried to download drivers, gone to HP support site, and downloaded drivers for HP 428 fdn.
File name : LJM428-M429_Full_WebPack_48.3.4530.exe
When I installed it, drivers didn't see a printer, neither by USB, not by LAN 🙂
So I uninstalled this drivers, and downloaded HPEasyStart_10_5_4216_12.exe
This utility downloaded another drivers ?! LJM428f-M429f_UW_Full_WebPack_48.3.4530+.exe
(Can anybody explain the difference and what UW index means?)
This drivers successfully recognized LAN printer.
But sometimes printer just don't print, with last status shown, like "No paper". When I add a paper, nothing happens.
I am trying to restart job - nothing. Printer restart solves a problem, until next hanging.
Tried to connect by USB - same problem. Tried to upgrade firmware - last version already.
02-12-2020 08:21 AM - edited 02-12-2020 08:22 AM
If connected via network, ensure that the port type being used by the driver is a standard tCP/IP and not a WSD port. Also make sure to turn off Windows Print Management as it has proven problematic as well.
Additionally, if in your position, I would install the HP UPD 6.9 driver not the discrete machine specific driver.
02-16-2020 11:47 PM - edited 02-17-2020 12:09 AM
Thank you very much, WSD port used exactly in my case, please can you explain, why WSD is bad,
WSD port has been set up by official HP driver.
I installed universal driver, it uses WSD port too.
Now trying to setup scan software, universal driver not have it
P.S. Printer now have firmware TETONXXXXN002.1924A.00 from 2019-06-11
And I found newer firmware TETONXXXXN002.2002B.00 on HP site, https://support.hp.com/ru-ru/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m428-m429-series/1920...
but not sure is this firmware can be applied to my printer.
Also, when I search updates in printer's embedded web page, printer can't find new firmware
This firmware contains a big list of bug fixes, and one is: Corrected an issue with PJL INFO STATUS during device is ready
I suppose this can be my case.
02-17-2020 01:40 AM
The problem we find with the WSD port is that if the printer goes offline due to supply issue (out of paper) or other issues, the status is not updated once the problem is resolved and you have to restart the printer to get the system to reset. In terms of scanning, simply download the Universal scanning software. It is designed for enterprise products but works with the pro products as well.
02-17-2020 03:17 AM - edited 02-17-2020 03:23 AM
Successfully updated this new January 2020 firmware, with printer connected by lan.
I was wait for 15 minutes, nothing was happened. Gone to lunch, returned in an hour - success.
So firmware update process can be so long, don't worry :). Now will wait for next hanging, if it will happen, and will try something else.