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‎06-15-2026 08:59 AM

HP Recommended

I have tried everything but we cannot get the scanner to connected except through the Smart App. I have uninstalled & reinstalled the Full Software Solution 48.6.4638, Basic Software Solution 48.6.4638, Universal Scan Full Feature Software and Driver 63.7.6442. We continue to get errors that the "unable to communicate with the scanner." We have done the hard reset for 60 seconds, reseated the cables, made sure nothing was blocking it in the Windows Defender Firewall. Nothing has worked. 

1 REPLY 1

‎07-15-2026 11:04 PM

HP Recommended

Hello
Please try installing the universal scanner driver and then test scanning through the universal scanner driver.
Universal scanner driver download link:
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.8.6459-SJ0001_Full_We...
If you encounter any issues during the download and installation process, please feel free to ask for assistance in a timely manner.

Thank you.

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