12-18-2019 02:18 AM
When I connecting the printer to the pc, another device appears - supporting usb printer with a driver error. Only a manual driver update helps, but after a reboot pc everything repeats. Please help me solve this problem.
12-18-2019 02:07 PM
Welcome to the HP Support Community!
Have you installed this driver?
Hope this helps! Keep me posted.
If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!
I'm not an employee of HP, I'm as volunteer here.
12-19-2019 12:04 AM - edited 12-19-2019 12:12 AM
Yes, I installed this driver. But it was installed only in the system, not on the device. When I connect the USB cable (USB2.0 port or 3.0), the system installs only "supporting USB printer" with an driver error. When I try to manually install the recommended driver, it displays a message that it is not supported by the device. Then I manually install "supporting USB printer". With 3 or 4 attempts, it is installed successfully and the device appears in the printers and works well until the reboot, then it is written that the device is not connected, and a new one is found. This problem is present on 3 printers p2014 with different computers. And I tried a lot of usb cables. I also tried installing the universal HP driver via USB001 virtual port, it didn’t work. Сhanged the firmware, used the HP Print and Scan Doctor, It didn't help.
02-08-2020 05:10 AM
I have exactly the same problem. My laptop with Windows 10 1809 works fine, but my PC with Windows 10 1909 gives me an error: This device cannot start. (Code 10). I also tried a lot of different cables, but it didn't succeed. When I try to add a printer manually, there is no USB port available to choose.