• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

HP Recommended
Microsoft Windows 11

Hello, 

 

There seems to be an issue with the full solution installer for the HP Laserjet MFP 426fdn printer. When running and prompted to plug in the printer, the installer takes a while and once it gets to 99%, it errors out with a fatal error (see screenshot). Also, the settings menu only seems to detect the printer as a scanner and not a full printer & Scanner as we don't seem to be having this issue with the HP Laserjet pro MFP M428fdn series. We believe that a windows update a while back seems to be causing this as this started back in May. Things I've already tried:

Restarting the computer

restarting the printer

restarting the print spooler in the services

re-downloading the installer from HP's website

Using device manager to select the driver, but it only shows as a scanner under Imaging devices.

Please advise. Screenshot 2026-10-20 150426.pngScreenshot 2026-10-20 150459.pngnormal on hp laserjet m428.png

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->