HP Laserjet Pro 200 m276nw - Paper Jam in Output Bin

[4verageGamer]

Hello,

I am getting constant paper jam error messages on my printer. The printer will print one page successfully, and then display the "Paper Jam in Output Bin" error message, instructing me to open the back cover and remove the jam.

However, when I open the back cover no jam is there and when I close it, the error message goes away and the printer initializes again and will print a complete page and display the error again.

I have disassembled the printer completely and have completely cleaned the unit out and have thoroughly inspected the fuser for any stuck parts or paper debris. Nothing can be found in the printer.

The only flag sensor I see is built into the paper routing path on the back door - which I assume gets reset when I open/close the back door.

Is there a diagram somewhere with the position of all available sensors in the printer, and/or a place where I can source just the sensors themselves? I paid nearly $600 (USD) for this printer a few years ago and only used it about 50 times. It should have so much more life left.

Any assistance would be wonderful. Thanks.

[KrazyToad]

Hi @4verageGamer

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you keep getting a Paper Jam error even though there is no jam

I appreciate all the crucial troubleshooting steps you have attempted.

I'd like to help.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then update the Firmware from Here

Let me know how it goes.

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[Copier-Pro]

I will try and assist.When the paper leaves the printer out of the fuser unit.Top of the printer on both sides as the paper leaves the printer is 2  flaps 1 on each side of the fuser unit.These are flags for the output bin sensor.Make sure 1 is not sticky or in a stuck position.Or maybe the sensor itself could be dirty or defective.Hope this helps.

[4verageGamer]

KrazyToad,

Thank you for the attempt. This step was done long before disassembly of the unit. I also believe that leaving it unplugged during disassembly and re-assembly was over an hour before powering it back on.

I was hoping that maybe upgrading the firmware would fix problems with the sensors too, so I performed this upgrade as well.

I work for a technology helpdesk supervising repairs and replacements of over 100,000 pieces of field equipment, so basic troubleshooting on printers is fairly straight-forward for me, I just couldn't identify the paper sensors on this unit since they do not appear to be normal flag sensors like I see in most other printers.

Any other ideas? Thanks!

[4verageGamer]

Copier-Pro,

Thank you so much for the detailed information! This is exactly what I was looking for. I inspected the flaps during my first dis-assembly of the unit and didn't see any sort of cabling for data transmission, so I disregarded them as any type of sensor.

I will tear back into this printer as soon as I get a chance to validate this again. Do you have any drawings or exploded diagrams for this?

Let me provide a little bit of back story: We just moved, everything was out of place and all over the new house. My wife decided that my laser printer would make a good end table next to the bed. She spilt a couple of sodas into it in the meantime. I have since moved it to my office, dis-assembled completely and cleaned-up all of the soda mess. Luckily, it doesn't seem to have gotten into any electronics except under the scanner bed (which I am not too worried about). So, I am assuming the sensors need a good cleaning, I just can't find them.

Thank you so much, and I will report back if this solves the riddle.

[1MoparChick]

Were you able to fix the false paper jam error?? Where are these sensors located in this printer, HP Laserjet Pro 200 Color 276nw??

Is there any hope to make this printer operational again?? Or should I just give it up??

[1MoparChick]

How can you install new firmware if there this false paper jam error is halting all activity??

[Edward44]

we have the same problem but it is an Imac using MacOS Mojave 10.14.1firmwear download won't open