01-17-2020 12:13 PM
Please help with the wireless scanning option to my HP Laserjet Pro MFP 125nw.
Following fresh Win OS installation and update to Windows version 1909 the wireless scan option does not work. I can print via wireless as well as full options using USB cable but unfortunately wireless scan not at all.
I've run HP Print and Scan Doctor many times but there is Windows (Wia) Scan error and I cannot get rid of it. Even restarted the error is not fixed. All available provided solutions on internet as well as here on HP community are useless.
01-20-2020 12:46 PM
@Romeo1231, Welcome to HP Support Community!
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
If the issue persists,
I would suggest you try the Windows built-in drivers. Follow the steps below:
• Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
• When the page prompts for the drivers, select "Windows update". The driver list will be updated.
• Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.
Hope this helps! Keep me posted.
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