HP M1132 MFP doesn`t scan multiple pages

[cindrelulsrl]

After intalling Windows 10, my Laserjet M1132 MFP doesn`t scan multiple pages. After first page the HP software freezes. See below HP software installed on my computer. If i press Accept to scan second page doesn`t do anything, just freeze.

[DavidSMP]

@cindrelulsrl,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the printer not scanning correctly after a  Windows 10 installation. It displays a message wireless communication is disabled. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you scan from multiple apps like HP scan and capture or HP Smart App?
• Are you able to make copies directly from the printer correctly?

For now, try these steps:

• Perform a hard reset on the printer from this link: https://hp.care/2rLuXfa and follow instructions from the section “Step 2: Reset the printer”
• Then make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.

If it copies correctly then try these steps:

Run HP print and scan doctor from here https://hp.care/2b4bUIM  and check if the issue gets fixed.

If it continues, uninstall and reinstall the printer software at the root level by following these instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from   https://hp.care/2rJVLfQ  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue. Now check for issue resolution. If it continues, please update the printer firmware also by following instructions from this link: https://hp.care/2rHKwDD

Please don’t use the default scanning app to scan. Try one of these apps:

• Link 1: https://hp.care/2fAFYxE (HP Printers - Using the HP Scan and Capture App (Windows 8 and 10) gives steps by step instructions to download, install and use the App with FAQs.
• Link 2: https://hp.care/2rItHJT (HP Printers - Using the HP Smart App (Windows 10) gives steps by step instructions to download, install and use the App with FAQs.
• Link 3: https://hp.care/2rJBsPH (HP Printers - How to Scan (Windows)
• Check the section under:” Are other scanning apps or methods available?”
• This should do the trick for you. Scan using HP printer assistant if the issue persists from this link: https://hp.care/2DrGYvV (HP Printers - HP Printer Assistant Software Frequently Asked Questions (FAQs)

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[cindrelulsrl]

Thank you for your quick reply. I will try all steps, but for now i just want to let you know that My printer does print directly, very good.

I will let you know if i fixed my problem as soon as i will do all the steps.

Regards

[DavidSMP]

@cindrelulsrl,

I read the quick response and it is nice to hear from you again. Your patience and time are greatly appreciated.  You've displayed great commitment and terrific attitude to try and resolve the issue. Kudos to you for a job well done. 🙂

Please try these steps and get back with the results. Break some good news that is music to your ears and mine. Fingers crossed!

 It has been an absolute privilege to share this platform with you and a genuine pleasure to work with you. Now, trust me I've done all I can to assist you here by keeping your best interest in mind. I hope things work great for you.

If this helped, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Do Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!