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Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
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‎01-20-2020 11:42 AM

HP Recommended
Product: Custom Built
Operating System: Microsoft Windows 10 (64-bit)

My printer has been working fine for some years with a wi-fi connection to my BT smart hub, that was changed for a newer version yesterday. I cannot now connect. I have read the forums, followed all the instructions about re-setting and WPS set-up,, reconnecting the printer to my desktop with a usb lead to renew the systems, etc. etc. but to no avail.

 

Each time I try wps setup the printers fails to connect. Any fresh suggestions please?

5 REPLIES 5

‎01-22-2020 04:38 PM

HP Recommended

@Rob_Owen

 

Welcome to HP support community.

 

Restore factory defaults on the printer.

1. On the product control panel, press the Setup button.

2. Use the arrows buttons to select the Service menu, and then press the OK button.

3. Use the arrows buttons to select the Restore Defaults item, and then press the OK button. The product automatically restarts.

 

You can refer this HP document to connect the printer again to WiFi:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

‎01-23-2020 08:16 AM

HP Recommended

Thank you. I had previously found this document and worked through it several times, to no avail. I have now uninstalled all HP software, re-installed drivers and can at least print via a cable link...the wi-fi setup is still problematic, but at least I can use the printer.

‎01-23-2020 06:55 PM

HP Recommended

@Rob_Owen

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

Cheers.

Sandytechy20
I am an HP Employee

‎01-29-2020 03:41 AM

HP Recommended

I find the HP support website VERY frustrating. Following your link and filling in details the precise version of my printer will not identify nor will its serial number...I have wasted so much time going round in circles and have not achieved anything.

‎01-29-2020 06:36 PM

HP Recommended

@Rob_Owen

 

 

Welcome to HP support community.

 

I am sending you a private message requesting few details. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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