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‎06-18-2019 09:36 AM

HP Recommended
Product: HP M452dn
Operating System: Microsoft Windows 7 (64-bit)

Have the new printer installed and running. Can print test pages and from programs. 

 

However - in the HP Printer Status and Alerts app - I get an error of "Device status cannot be determined". When I try to start the HP Device Toolbox, I get "There is a problem communicating with the printer. Check your USB connection and verify the printer is ready."

 

Printer works and is connected via USB. Is there a way to re-install just these two programs? I can't seem to find them individually on the HP Support page.

1 person had the same question
1 REPLY 1

‎06-18-2019 09:42 AM

HP Recommended

I have rebooted several times, but have not gone through the process of uninstalling the printer and related drivers. Hoping I don't need to go through that process....

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