HP M480f will not print colour on our Chrome books

[CHRISD2]

Hi, we used the Colour Laserjet option on Chrome to print in colour, they now seem to have vanIshed.  Can anyone help us to get our Chromebooks printing in colour again on the HP hp M480f Laserjet.

Many thanks

Chris.

[Meghana_10 · Accepted solution]

@CHRISD2, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Color LaserJet Enterprise MFP M480f. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To resolve the issue of your Chromebook not printing in color on your HP LaserJet M480f, follow these steps to ensure that the Color Mode is enabled:

1. Access Printer Settings on Chromebooks:
2. Open the Chrome browser on your Chromebook.
3. Click on the three-dot menu icon in the upper right corner of the browser and select "Settings."

4. Under "Advanced," look for the "Printing" section and click on "Printers."

5. Check Printer Configuration:

6. Ensure that your HP M480f LaserJet printer is listed. If it's not, add it by clicking "Add Printer."

7. Select your printer from the list and click on "Manage."

8. Set Color Printing Preferences:

9. In the printer settings, look for the "Printing Preferences" or similar option.

10. Ensure that the color mode is set to "Color." If it's set to "Monochrome" or "Black & White," change it to "Color."

11. Test Your Printer:

12. Try printing a test page or document to see if it outputs in color.

13. For documents with specific print settings, also ensure those documents have color printing options enabled before printing.

14. Reinstall Printer:

15. If the issue persists, consider removing the printer from your Chromebook and reinstalling it. To do this, go back to the "Printers" section in the settings, click on the printer and select "Remove." Then, re-add the printer as described in step 2.

16. Update Firmware:

17. Lastly, ensure that your printer's firmware is up to date. You may need to check the printer's manual or HP's support site for instructions on updating the firmware.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

@CHRISD2 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 
Meghana