HP M607 Losing Large Jobs at Random Points

Rbro1992 · ‎09-10-2019

Hello Everyone,

We have an HP Printer M607 with the latest Universal HP Print driver. The printer works no problem for regular jobs, but everyday we do print one large job that can be up to 950 pages. What's happening is this printer will sometimes lose the job and randomly stop printing. For example, sometimes it's at page 140, sometimes at 900 or in between. It's random. When it stops, it looks like it's losing the job because half the text is on the last page and it cuts out and stops printing. Is there a setting that needs to be changed? This doesn't happen to the Xerox Printer when we print these large jobs. Just this HP. Sometimes it does it 3 or 4 times in a week, other times it never does it. It's a network connected printer and the job is sent through when no other jobs are pending.

Cheers.

Repairatrooper · ‎09-10-2019

Make sure you do notate a duplicate ip on your network as it will cause this exact issue

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question