HP MFP M277fw printer corrupt

[Ketch67]

I have HP MFP M277fw printer - states fw is corrupt

I’m unable to print. When I try to print anything the document sits in the Q. Then the printer shows corrupt on the touch screen. 

I have done a factory reset, the firmware is up to date, there is not a paper jam, I have put in a new printer cartridge, & there is paper in it.

Can someone assist help me to resolve this problem?

Ketch

[asmita6658]

Hi @Ketch67

Welcome to the HP Support Community. 

I have sent you a private message with the steps to perform an NVRAM reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ketch67]

This did work. What else can I do. We work from home & need the printer!!

Thank you,

Ketch

[Ketch67]

I’m sorry, this did NOT work. 

thank you,

Ketch

[asmita6658]

@Ketch67

Are you able to make a copy?

Please try printing a test page using these steps -

1. From the Home screen on the product control panel, touch the Setup button.

2. Open the Self Diagnostics menu.

Let me know.