HP Officejet Pro 8600

[elgranpiro]

I have the same problem everyone here has, I even changed all my cartriges, unplug for 2 days, inseted the CD that came with printer, went to support page, all failed, should I go to have it checked or by a new one, I paid $149.00 on an offer from OfficeMax, about 3 yrs ago, HELP

[Barachiel]

@elgranpiro

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

When was the last time it worked without these issues? 

What seems to be the issue with the printer.

Please let me know the issue in detail to assist you further with relevant steps. 🙂

Please reply with the details for further assistance.

Eager to help!

[elgranpiro]

i never had a problem with this printer, I use it at least once or twice a week, last time I tried to use it was after I submited the issue was thinking on getting new ink and try again, message is --Print erorr--

[Jeet_singh · Accepted solution]

@elgranpiro,

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you are getting printer error on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you getting this error message on the printer screen or on the computer screen?

Have you tried to clean the ink cartridge contacts as well as reset the Printhead?

Have you tried to update the printer firmware?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

I would suggest here is to follow the steps suggested in the support document for - HP Officejet 8600 Printers - 'Ink System Failure' Error (Though the header is different but the steps suggested should help you resolve this issue).

Update the printer firmware - If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer,   https://ftp.hp.com/pub/softlib/software13/printers/OJP8600_N911a_R1545A.exe

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,