HP Officejet Pro 8620 - Screen error: please turn printer off, then on.

[Dan119]

Hi,

I've got Error Code: 0xc19a0003 - "The printhead appears to be missing, not detected, or incorrectly installed."

I've reloaded the printheads, swithced on/off at the wall, but I'm still getting the same message.

[atharva_gp]

@Dan119,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Use genuine HP ink cartridges

Step 2: Power Reset(Ignore this step if already performed)

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if the error goes off. Try to print/copy.

Step 3: Clean the ink cartridges, and then check the error message

• Gather the following materials: A clean, lint-free cloth or a clean, dry cotton swab, Distilled or bottled water
• Lightly dampen a clean, lint-free cloth with bottled or distilled water.
• Remove the ink cartridges.
• Gently wipe the copper-colored contact on one of the ink cartridges.

        

• Wipe the contact with a dry, lint-free cloth. Repeat these steps for the three remaining ink cartridges.
• Carefully reinsert each of the ink cartridges into its slot, and then push the ink cartridge down and forward until it clicks into place.
• Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.            
• Close the ink cartridge access door.
• If there is no error message, try printing or making a copy.
• If the issue persists, proceed to the next step.

Step 4: Firmware Update

• Refer to this link to update the printer firmware.
• If the issue persists, proceed to the next step

Step 5: Clean the printhead manually

• Refer to this video for cleaning the print head.

Let me know what happens.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.