HP Photosmart 7525 printer Error

[Bob12310]

I have a HP Photosmart 7525 printer. I am getting an Error Message: 'Printer Error - Shutdown Printer and Turn on Printer'. I disconnected the power to the printer and reconnected power, but got the same message again.

[Jay_G24]

Hi @Bob12310

Welcome to the HP Support Community. I'd be happy to assist you with the  "Printer error" issue. 

Try the steps below to resolve the error-

Step 1-Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Step 2: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

 Also, try the steps in the document- Resolving 'Ink System Failure', 'System Supply Problem' Errors

Hope this helps! Keep me posted. 

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