HP Printer Installation Failure - Envy 5530

[37scheper]

I am using HP Touchsmart 310 running Win10-64, and an HP ENVY5530 series wireless prionter.

I had been running this combination for a couple years successfully, but recently moved.  After the move and conncting to a new wifi network, I cannot get the printer to install.  When I click the printer icon on desktop it launches the installation program, which never completes.  Both devices are connected to the same wifi network.

I can try to print by using the File-> Print options, and get the printer infterface with ENVY 5530 as an option.  But nothing prints, and I get no errors.

Using the Win 10 Start men u I can see the HP software listed, but when I click it, the device setup.exe launches.  This never works when I run it.

[DavidSMP · Accepted solution]

@37scheper,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with not being able to reinstall the printer drivers after changing your wireless network. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you run HP print and scan doctor and check if it gets fixed?

For now, try these steps:

Please perform a clean uninstallation and reinstallation of the printer drivers by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Creating a new User account is optional. First, install it in the same User account. If this does not work, create a new user account and reinstall the printer drivers

• Then create a new user account as an administrator  from this link: https://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then download the latest full feature driver from https://hp.care/2sRmB5a   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If the issue continues, then please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH

This will resolve the issue for you.

For further assistance refer to this link: https://hp.care/2GzfAQA (HP ENVY 5530 Printers - Wireless Printer Setup (Windows) and also check the steps under FAQs for more information.

Good Luck and keep me posted. I wish you well. I will keep a watch for your reply.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[37scheper]

I was able to get the printer to work, but I'm not sure how or why.  I now have an app called HP Smart to use with my printing and scanning.  The origianl software app I installed no longer works with this printer.

After running the reinstalling of drivers the new app launched.  I was able to pin it to the task bar to keep it visible for future use.  It seems to be working fine.

[DavidSMP]

@37scheper,

I am glad to hear your response and even gladder that the issue has been resolved. Music to my ears. You've displayed great application, uncanny troubleshooting skills and an immaculate attitude to try and resolve the issue. Kudos to you for a job well done.:)

Now reinstalling the drivers did the trick for you. Now trust me I've done all I can to assist you by keeping your best interest in mind You've been fabulous to work with and it has been an absolute honor to share this platform with you. You are a valued hp customer and I hope the product works great and stays healthy for a long time to come. 🙂

If this helps, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!