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‎04-23-2020 12:05 PM

HP Recommended
Product: HP M404DW Printer
Operating System: Microsoft Windows 10 (64-bit)

I recently installed a new printer M404DW, using USB printer cord, and wasting a lot of paper on printing.  When i print a PDF almost 85% of the time it acts like it prints, but i get a piece of paper with either PCL XL ERROR with  KERNEL Illegal Tag or VECTOR Missing Data.  I can then repreint it again and it will print.   But it is getting annoying and im ready to throw it away.  Running on Windows 10, not too tech savy, but need an fix.  Thanks!

4 REPLIES 4

‎04-23-2020 02:34 PM

HP Recommended

If you are having trouble printing PDF documents I would suggest that you install the PostScript driver as it usually has fewer issues with PDFs. The problem could be a corrupted document or the document is looking for a font that the printer does not understand. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-23-2020 06:28 PM

HP Recommended

I don't think that it is it, only because once it does it the first time, then you can hit print again and it prints.  So not sure if that would help or not.  And it the same type documents i print all day long.  They are specialized, they are PDF's that vendors send that i have to print off and include in reports. 

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‎04-23-2020 11:36 PM

HP Recommended

You posted here obviously looking for suggestions for things that have solved this type of problem for other users and then discount the advice of a technician with 25 + years working with HP Laserjet products. Hopefully someone else will post a solution that fits your preconceived notions of what will solve the problem. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-24-2020 09:33 AM

HP Recommended

Agree with what @Repairatrooper was saying. He knows what he talks about.

 

 

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