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HP Recommended
HP LaserJet Pro M14-M17 printer series
macOS 10.15 Catalina

I recently purchased a new router and my HP LaserJet Pro M14-M17 printer series has the old (SSID) network name and is not connecting to the new network name. I have used HP Easy Start and it cannot find my printer even with a USB chord. I have also used HP Smart App and that has been unsuccessful as well. I have restarted and reset ALL devices, including computer. I have pressed the WPS button on the router to reset as well and still unsuccessful. Does anyone know how to fix this? My printer's wireless light continues to blink, despite all efforts. 

1 REPLY 1
HP Recommended

@MareE13, Welcome to HP Support Community!

 

Let us try a complete reset on the printer.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.