HP SMART TANK 790

AHMED7863 · ‎06-18-2026

We purchase total 3 HP Printers, one from Makro and two online. One the printer HP 790 i used at home at night or early morning before i go to office, last week when i was printing and i saw the black color was printing blank so i thought maybe black ink is finish, so fillup little black ink to see but the problem was solved, so we called the HP online and the agent advised us to do troubleshooting so i did and she advised me to contact HP and arrange for them to uplift from us and repair the unit, today i have received the email from Local HP office so that we damage the Printer's main board so is not covered under warranty. this is very surprising for me as i did not open anything to check, i was just printing as normal. can you please urgently look into above matter. This printer is definately faulty, we always buy HP products and i am very disaappointed the answer from HP local office. The printer serial number Edited. My contact number Edited

Meghana_10 · ‎06-19-2026

Hello @AHMED7863, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP Smart Tank 790.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue,

could you please let us know if the printer is printing black after refilling the ink?

And also, please send us an image of the email that you have received and also let us know the troubleshooting steps performed on the printer.

Take care and have an amazing day!

I'm an HP Employee.

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AHMED7863 · ‎06-21-2026

The printer is not printing black even after being refilled.
Please see the attached images regarding the email correspondence.
I am extremely unhappy with the service and the machines, i have bought 3 printers.
I cannot be held responsible for something that i did not do, i have not tampered with the machine and i can’t be asked to pay a repair amount when the fault is with the printer itself.
This needs to be resolved with HP.

Meghana_10 · ‎06-22-2026

Thank you so much for the information @AHMED7863

Could you please provide us the case reference number on private message so that we can look into it and provide you an upadate?
Private Messages - HP Support Community

Have a great day!

I'm an HP Employee.

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