HP Scan Utility

Petr3 · ‎07-04-2019

HP Scan Program has strange behavior. Text input and comboboxes are blank ..... but even this it scan. But you canot set what you would like to.

ShlomiL · ‎07-04-2019

Hi,

From File Explorer open C: driver and then the printer installation folder

(Should be similar to HP_LaserJet_Pro_MFP_M426-M427)

From there browse to Setup\Product\Scan_App\Fonts

Select all the shown fonts with your mouse, right-click it and select Install, be sure to confirm any shown prompt.

Now restart your computer and check for any difference, the scan program should not appear as expected.

Shlomi

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Petr3 · ‎07-08-2019

Hi Shlomi,

I did exactly what you wrote. But after a reboot no change.

Any other tips?

Thx Petr

ShlomiL · ‎07-09-2019

Hi Petr,

Uninstall the HP Software as listed below:

https://support.hp.com/za-en/document/c02259020

Once done, download and reinstall the latest software below, then check for any difference:

http://ftp.hp.com/pub/softlib/software13/COL61846/ma-149294-8/HP_LJ_Pro_MFP_M426f-M427f-PCL6_v3_Mode...

Please let me know how it goes,

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Petr3 · ‎07-29-2019

HI Shlomi,

unfortunately it did not help 😞

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