• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎10-10-2025 11:30 AM - edited ‎10-10-2025 11:32 AM

HP Recommended

E57540 and E52645 fleet is not scanning to sharepoint since August. All of them stopped working simultaneously.

 

HP Enterprise support is not helping.

 

The detailed diagnostic log shows this exception: Could not establish secure channel for SSL/TLS 

 

You must enable logging detailed errors and then export the diagnostic log to view the xml data to find this message. In the past this was an SSL certificate issue. As of 5.9.0.2 firmware the issue is still not resolved.

 

Event Log Error is 44.16.06 Upload of image file failed. And when you test in the detailed setup for quicksets you get this message: The operation failed. Please verify your configuration and try again.

 

Do something.

Reply
2 people had the same question
4 REPLIES 4

‎10-13-2025 11:00 AM

HP Recommended

Which model of 57540 do you have?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎10-16-2025 08:26 AM

HP Recommended

Ithink it may be due to Sharepoint no longer trusting self-signed certs, which the HP uses by default.  I may try getting a CA cert and using that.  Kinda silly to get a CA cert just for this purpose but security is forever changing.

Reply
Was this reply helpful? Yes No

‎10-16-2025 12:18 PM

HP Recommended

Don't bother. anything released prior to 2021 is not going to work. Microsoft turned off basic authentication in favor of Modern Authentication. Update your firmware to see if Microsoft login is available for the scan to sharepoint authentication. Work around for us is to use synchronizing the data between onpremise and sharepoint via powerautomate. 

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-13-2025 02:15 AM

HP Recommended

Hello!

 

We have the same issue, but still no solution.

 

BR,

Strahinja

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.