HP Smart Tank ink won't flow into tank

[mdeese]

Bottled ink won't flow into tank

[Jerry_57]

Hi @mdeese,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing issues with ink not flowing into the tank of your HP Smart Tank printer. Here are some steps you can take to resolve this problem:
 

Ensure Proper Installation of Ink Bottles:
 

• Verify that the ink bottle is properly seated and aligned with the ink tank's port.
   
• Make sure the ink bottle's nozzle is fully inserted into the tank's opening.

Check for Blockages:
 

• Inspect the tank opening for any blockages or obstructions that might prevent ink flow.
   
• Clear any dried ink residue or foreign objects from the tank opening.

Examine Ink Bottle:
 

• Ensure the bottle's nozzle is unobstructed and that the seal has been fully removed.
   
• Replace the ink bottle if the nozzle is damaged or ink does not flow when the bottle is tilted.

Use Genuine HP Ink:
 

• Confirm that you are using genuine HP ink bottles, as non-HP bottles may not fit correctly and may lead to ink flow issues.

Perform a Printer Reset:
 

• Power off the printer, unplug the power cord, and wait for about 60 seconds.
   
• Plug the power cord back in and turn the printer on to reset the system.

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support