HP Smart app

[Mohanad2]

I downloaded the HP Smart app you suggested. The app “found” my printer & appears on screen as if it’s working, but the document never actually prints from the printer. Here’s what I did: Opened a pdf document; Copied it to the HP Smart app & opened the document from within the app; The app recognized my printer & I clicked on the print button; The app goes through the steps of sending the pages (1, 2, & 3) to the printer & appears to work fine; BUT then the pages never actually come out of the printer. Afterward I sent a “test” print from my HP laptop to make sure the printer is connected, etc, and that document (from the laptop) printed fine. Any ideas why the printer is not ‘receiving’ the document from the iPad via the Smart app & printing it? Maybe it’s a setting somewhere? Thanks for any help you can give.

[Dragon-Fur]

@Mohanad2 

Product introduced Fall of 2016

Product Homepage:  HP LaserJet Pro M12w

Unfortunately,

This printer is not listed as supported for iOS printing.

Not sure why you were recommended to install the HP Smart software. 

?

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - List of printers and supported applications

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart – Reference Sheet

HP Smart – Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Mohanad2]

Dear 

thanks for your reply 

my printer is connected through wifi with hp smart app fine , and when I give it the order to print demo test it’s print fine with no troubles, but when I try to print any other documents every think going fine put the order is not going through the printer , that is my main problem   

[Dragon-Fur]

@Mohanad2 

I understand - and I am sorry I was not clear.  The HP Smart App is not supported on your printer. 

Model	HP Printing Apps and Cloud Services	Smartphone & Tablet Built-in Printing Solutions	Other Printing Solutions
HP LaserJet Pro M12w Printer	HP ePrint HP Voice-Activated Printing HP ePrint app (Android only)	Amazon Fire devices HP Print Service Plugin (Android)	Google Cloud Print Mopria Samsung Print Service Plugin Wi-Fi Direct Windows 10 Mobile

Source:   HP Printers - Mobile Printing Solutions Compatible with HP Printers

Although the installation might have worked, I do not know what to recommend if the application does not respond to the normal connection and setup explained in the How-to and FAQ document.  HP Printers - Using the HP Smart App (Android, Apple iOS)

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.