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BPL1
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HP Software Update for MacOS 10.15

Screen Shot 2019-12-10 at 2.28.10 PM.pngScreen Shot 2019-12-10 at 2.30.16 PM.png

Hi TEK ACE,

Have a new iMac OS 10.15.2.  My HP Director is non functioning now although I can still print.  I can't scan or get into my HP Director.  I get a message that reads: " HP Director needs to be updated. The developer of this app needs to update it to work with this version of macOS.  Contact developer...."

Any suggestions?

Screen Shot 2019-12-10 at 2.28.10 PM.png

 

 

 

 

 

 

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Cromion
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HP Software Update for MacOS 10.15

I am having same type of issue - 

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HP Software Update for MacOS 10.15

Hi @Cromion

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer update. 

 

To better assist you - 

 

1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) What's the MacOS version installed?  

 

3) What's the exact error? Can you please post a screenshot of the error message? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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