HP Wireless Issue

[knand]

Hi,

I've had my HP PageWide Pro MFP 777z for 6mths now. From purchase it's been connected wirelessely to my Sky broadbank router (which is the only internet I have in the house) and has worked pefectly until now. All of a sudden nothing is printing when sent from my desktop Windows 10 computer. Wireless printing from my Android mobile, which is on the same network, is unaffected and works fine. There have been no recent software or driver changes.

I have printed a Wireless Network Test Results page directly from the printer itself and it says:

"ATENTION

More than one access point/wireless router has been found that matches your wireless network name (SSID). If this is not intended, your HP printer may conect to the wrong wireless network. To avoid this, change your wireless network name (SSID) to be unique. If you change your network name, you will need to configure the SSID on all wireless devices to match your new network SSID."

Advice and help would be much appreciated.

Thank you!

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[knand]

Hi there,

Thanks for your reply. I downloaded PSDR and after a test it recomended to unplug and restart the printer. This worked and printing is now back to normal!

Many thanks for your help and time!

Kind regards,

K

[greenturtle]

Hi @knand,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!