HP laser plus tank

[ShirleyB1208]

Hi my HP Smart tank plus 651 series is not printing properly,  can any one help?

[Pisces_Orca]

Hello

Could you let me know the specific issue you’re having with your printer? Is it not printing at all, missing colors, printing with incorrect colors, showing white lines, or appearing blurry or double‑images? Please describe the problem in detail so that I can assist you better.

Thank you.

[ShirleyB1208]

I sent you an email along with an attachment, have you received it 

[Pisces_Orca]

Hello

We sincerely apologize for not having received your email.

If the files do not involve your personal privacy, you may directly post the images in the community for convenience and efficiency. Thank you.

[ShirleyB1208]

This is what I get when I cleaned the print heads. I hope you can see this.
Thank you so much for reaching back to me. I hope you can see this. 

 

[Pisces_Orca]

Hello

Thank you very much for your understanding and cooperation. After thorough troubleshooting and analysis, the abnormal issues with your printer are most likely caused by clogging and color mixing in the print head or ink cartridges.

To fundamentally resolve such print quality problems, the most direct and effective solution is to replace the print head or ink cartridges with new ones and perform a test again to confirm whether the fault has been eliminated.

To ensure accurate test results and reliable solutions, and to avoid misdiagnosis or secondary damage, we recommend that you contact your local authorized service center as soon as possible for a comprehensive inspection and diagnosis by professional technicians.

We sincerely apologize for any inconvenience this has caused you. Thank you for your understanding!