HP laserJet M127FN has yellow triangle light on and no display

[keviniaobees]

The printer has been in use for about 2 years and it stopped functioning yesterday. I read the post about the same issue, did what the HP staff said in the post, and still could not get the printer to turn off the yellow triangle light, as well as to regain screen display. Any help would be highly appreciated.Thanks a lot. 

[Rainbow23]

@keviniaobees,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that the attention light is on on your HP LaserJet Pro MFP M127fn and also the disply screen is blank.

Don't worry as I have a few steps that should help fix this issue.

This issue could occur if the printer is in error state.

And here's the step by step guide for you to reset the printer:

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Let me know how that works.
 

I hope you have a good day ahead.

[keviniaobees]

I did what you said there and still doesn't work. Do you have an alternative solution?Thanks.

[Rainbow23]

@keviniaobees,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the link to update the firmware: Firmware Update

If the issue still persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.

[keviniaobees]

The firmware update cannot fix the aforementioned issues. What do you suggest I should do? Cheers.

[Sizzlingsum_13]

Hi@keviniaobees

Thank you for the update.

I understand that the above steps didn't resolve the issue, it looks like a hardware failure of the printer.

I recommend you to contact phone support for available service options.

Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid week ahead.

[2414]

my printer is still runing that problem

can you tell me another method

[2414]

this is not helping and my printer is running that problem still.

[2414]

try again. i got success in this method