HP laserjet 1020 printer not working

[otis50]

print job stuck in deleting status. not letting me print from lap top or desktop. printer is on. tried restarting both.

[Jeet_singh]

Hi @otis50,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you,

To provide you with an accurate solution, I'll need a few more details:

Did any changes take place on the printer after which this issue may have started?

Do you get an error message while trying to print?

How is the printer connected (USB/Wired/Wireless)?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

3. Open Windows Services using one of the following methods:

   • Search Windows for services, and click Services in the list of results.

   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

4. Scroll through the list of services and find the name Print Spooler.

5. Right-click Print Spooler and select Stop.

6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

7. Delete all files inside the PRINTERS folder.

8. Shut down your computer from Windows.

9. Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

10. Turn on the printer using the power button on the printer.

11. Turn on the computer and wait for Windows to open.

12. Try printing again and note what happens.

    • If the printer prints, you are done.

For more details, Click here

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE

Next thing, I would suggest here is to assign a static IP address and create a TCP/IP Port which should help to resolve the issue,

Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p

Refer this to create a TCP/IP port: http://hp.care/2dxUJQo

I hope this helps, 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[NickM6]

No orange or green lights, after all suggestions of powering down/remove cords, etc. Cleaned contacts on toner sides; no effect. Any internal checks recommended by pulling covers and exposing contacts?