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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
HP Recommended
If the empty paper tray message is on the screen of the printer this will have nothing to do with the driver.
Try this; Remove the toner cartridges and the paper tray and press the green button in the tray cavity to lower the duplex tray. Then turn the printer onto it's left side so you can easily see the paper path and check around the pickup rollers at the back of the tray cavity for any bits of paper.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
If the empty paper tray message is on the screen of the printer this will have nothing to do with the driver.
Try this; Remove the toner cartridges and the paper tray and press the green button in the tray cavity to lower the duplex tray. Then turn the printer onto it's left side so you can easily see the paper path and check around the pickup rollers at the back of the tray cavity for any bits of paper.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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0
HP Recommended
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