• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎11-26-2018 10:15 PM

HP Recommended
Product: HP m608dn
Operating System: Microsoft Windows 10 (64-bit)

New out of the box, began install, can't get past language selection, will not respond.  Tried cold reset, and that will not work.  Is it me or what else could it be.

2 REPLIES 2

‎11-26-2018 10:18 PM

HP Recommended

One more item, connection was going to be by USB but computer shows no connection.  Other printer I am replacing and same USB connection work fine. 

Was this reply helpful? Yes No

‎11-27-2018 06:47 AM

HP Recommended

Problem solved, HP support and Amazon support no help.  Took two hours of researching and found the answer on You Tube.  2 seperate videos.  The problem was not the printer.  The problem is how you enter the info on the control panel.  Also, the USB would not connect was explained as a security feature and how to get by it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.